Privacy Policy

This Privacy Policy applies to services operated by The Computer Zone, including our website, Android application, iOS application, online shopping services, customer accounts, order processing, delivery support, warranty support, and customer service.

By using our services, you acknowledge that your information may be processed as described in this policy. Where consent is required by applicable law or platform rules, we will request that consent before processing.

The information we collect depends on the features you use. It may include the following categories:

Information may be collected:

• Directly from you when you register, place an order, make an enquiry, request support, submit a return, or update your profile.
• Automatically when you use our website or app, such as technical logs, app performance data, or cookie information.
• From payment providers when they confirm the status or reference of a transaction.
• From delivery or courier partners in connection with order fulfilment and delivery status.
• From service providers that help us operate, secure, analyse, or support our services.

We may use information for purposes including:

• Creating and managing customer accounts.
• Processing orders, payments, refunds, returns, and exchanges.
• Arranging delivery and providing delivery updates.
• Providing warranty, repair, after-sales, and customer support services.
• Authenticating users and protecting accounts.
• Detecting fraud, abuse, security incidents, and suspicious activity.
• Maintaining, troubleshooting, analysing, and improving our website and mobile apps.
• Sending service messages, receipts, order confirmations, and account notices.
• Sending marketing communications where permitted and according to your preferences.
• Complying with legal, tax, accounting, regulatory, or dispute-resolution obligations.

Our mobile applications may request device permissions only when a feature requires them. Permission requests may vary depending on the version of the app and the features available.

• Camera: may be used to capture images, scan codes, or upload supporting documents where such features are available.
• Photos / Files / Storage: may be used to select or upload images, receipts, warranty documents, or other files you choose.
• Notifications: may be used to send order, payment, delivery, account, promotional, or service alerts.
• Location: if a location-based feature is provided, location will be accessed only as described to you and subject to your device permission settings.

You can normally change app permissions at any time through your Android or iOS device settings. If you deny a permission, some related features may not function.

Payments may be processed through banks, card processors, payment gateways, Buy Now Pay Later providers, or other payment service providers made available through our services.

Payment providers may collect and process information necessary to complete or verify a transaction. Their processing is also governed by their own privacy and security terms.

We may receive transaction-related information such as payment status, amount, payment method, transaction reference, or confirmation details for order fulfilment, accounting, refunds, and support.

We may share relevant information with service providers where necessary to operate our services, including:

• Payment processors, banks, and payment gateways.
• Courier, logistics, and delivery providers.
• Hosting, cloud, database, security, backup, and infrastructure providers.
• Analytics, crash reporting, and app performance providers.
• Email, SMS, push-notification, and customer communication providers.
• Customer-support, warranty, repair, or authorised service partners.
• Professional advisers, regulators, courts, law-enforcement bodies, or public authorities where legally required.

We expect third parties processing personal data on our behalf to use appropriate safeguards and to process the information only for authorised purposes consistent with applicable law and contractual requirements.

We do not sell personal information merely for the purpose of allowing unrelated third parties to independently market their products to you.

Our website may use cookies, local storage, session technologies, analytics tools, or similar technologies to keep sessions active, remember preferences, understand usage, improve performance, and maintain security.

Our mobile applications may use software development kits (SDKs) or services for analytics, diagnostics, crash reporting, notifications, or other operational functions. Any such use should be reflected accurately in the Google Play Data safety form and Apple App Privacy details.

Where required, you may be provided with consent choices for non-essential cookies, tracking, or similar technologies.

We may send service-related communications such as order confirmations, payment updates, delivery notices, security alerts, account messages, warranty information, and support responses.

Promotional messages may be sent where permitted by law and according to your preferences. You may opt out of promotional communications through the unsubscribe method provided, account preferences, device notification settings, or by contacting us.

Opting out of marketing does not prevent us from sending necessary transactional, security, or service communications.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, misuse, accidental loss, or destruction.

Safeguards may include access controls, authentication measures, secure communications, server protections, backups, monitoring, and restricted staff access where appropriate.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and warranty records, resolving disputes, preventing fraud, maintaining security, and meeting legal, tax, accounting, or regulatory obligations.

Retention periods may differ depending on the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to lawful retention requirements and technical backup cycles.

If our mobile app allows you to create an account, you may request deletion of your account and personal data associated with that account.

• We may take reasonable steps to verify that the deletion request relates to your account.
• After verification, the account and associated personal data will be deleted or anonymised, except information we are required or permitted to retain.
• Some records may be retained where necessary for legal compliance, taxation, accounting, fraud prevention, security, warranty handling, dispute resolution, or enforcement of legal rights.
• Where relevant data is processed by service providers on our behalf, we will take reasonable steps to request deletion or appropriate handling by those providers.

Depending on applicable law and the nature of our relationship with you, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information, subject to lawful exceptions.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where applicable.
• Opt out of non-essential marketing communications.
• Ask questions or raise concerns about how your information is handled.

We may need to verify your identity before responding to certain requests. We will handle valid requests within a reasonable period and in accordance with applicable requirements.

Our general shopping services are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Some service providers, technology platforms, hosting systems, payment processors, or support providers may process information in countries other than Sri Lanka.

Where cross-border processing occurs, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.

Our website or app may contain links to third-party websites, apps, social platforms, payment services, or other external services. Their privacy practices are governed by their own policies.

We encourage you to review the privacy notices of any external service before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, security practices, or platform requirements.

The revised policy will be published on this page with an updated “Last Updated” date. Where appropriate, we may provide additional notice of material changes through the website, app, email, or another reasonable method.

If you have a privacy question, request, complaint, correction request, or account/data deletion request, please contact The Computer Zone.